RedMango Analytics, a local tech startup that measures customer experience on mobile devices has launched an innovative application that will make reporting dropped calls to your operator a breeze.
As it is done currently, reporting a
problem like a dropped call or a data connectivity issue involves the
time consuming method of calling the customer care centre of the
operator and describing the problem. The customer care executives then
ask you some details about when and where you faced the problem as well
as details about what device and service you were using. Sometimes they
send network engineers over to try and diagnose the problem as well.
Needless to say, the success rate of solving network problems this way
is quite low; and the time it takes for the problem to be solved can be
anywhere from a week to 6 months.
RedMango Analytics recognized these
issues and have launched an app (Experience.Me) to help users report
problems such as call drops within 5 seconds without having to call
customer care.
The app is available on both the Google
and iOS app stores. Once it is installed, the app works in the
background measuring the quality of experience provided to the user
throughout the day. If it feels that the user is likely to have
experienced a problem, a smart popup appears asking the user to confirm
and report the problem.
Apart from reporting a problem, the app also allows the user to measure their experience using a series of automated tests.
Once a user reports the problem, the app
automatically collects information about the problem such as time,
location & network tower details and sends it immediately to the
RedMango servers.
RedMango immediately forwards all
problems to the respective operators without revealing your identity.
Operators now also have a head start on resolving these issues without
bothering users for details. To further help users select the best
service provider in the city, RedMango Analytics has also launched a
consumer portal (www.mobileindia.me) that has details about mobile
experiences captured across over 20 cities across India.
Elaborating on the launch of its
services, Umang Shah, Co-Founder & Head-Innovation and Marketing
commented, “We want to make it easy for users to report problems with
their service so that they do not have to suffer silently. At the same
time, we want to help mobile operators resolve these problems so that
the consumer experience can be improved. Our Experience.Me platform is
designed to do just that.”
Source : IndianMediaBook - Press Briefing
